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Find answers to your questions, get technical support, or contact our team directly. We're here to make your QTvoice experience smooth and successful.
Knowledge Base
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Browse Help Topics
Find answers to common questions organized by category. Click on any topic to see related help articles.
Getting Started
Setup guides and onboarding help
- • Account setup and verification process
- • Downloading Sangoma Connect app
- • Initial configuration with auto-setup email
- • Testing your new phone service
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Sangoma Connect App
iOS and Android app usage
- • Installing Sangoma Connect on iOS/Android
- • Making calls with the mobile app
- • Setting up voicemail and greetings
- • App troubleshooting and connectivity
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SMS & Business Messaging
Text messaging setup and requirements
- • Business Brand Registration (10DLC) process
- • Setting up SMS campaigns for your use case
- • SMS limitations and subscription levels
- • Why SMS requires registration to work
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Phone Numbers & Calling
Virtual numbers and calling features
- • How to get your virtual phone number
- • Porting existing numbers to QTvoice
- • Call recording features in the app
- • Video calling and chat features
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Customer Portal
Managing your account online
- • Accessing your customer portal
- • Managing users and phone numbers
- • Account settings and preferences
- • Viewing call reports and analytics
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Integrations
Connecting with business tools
- • Salesforce CRM integration setup
- • Zoho and SuiteCRM connections
- • Hospitality PMS via BrainBox module
- • Available API integrations
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Reports & Analytics
Call data and usage insights
- • Understanding call reports
- • Viewing call duration and costs
- • Usage tracking by subscription level
- • Exporting call history data
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Billing & Plans
Account billing and plan information
- • Understanding your subscription plan
- • Usage overages and fee schedule
- • Plan limitations and concurrent calls
- • Payment methods and billing cycles
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Account Security
Password and account recovery
- • How to reset your password
- • Account recovery verification process
- • Identity verification requirements
- • Keeping your account secure
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Troubleshooting
Common issues and solutions
- • Poor call quality troubleshooting
- • WiFi connection and interference issues
- • App won't connect or make calls
- • SMS not working or being delivered
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Submit a Support Ticket
Can't find what you're looking for? Submit a ticket and our support team will help you directly.
Support Resources
Additional resources to help you get the most out of QTvoice.
Expected Response Times
Helpful Resources
User Guides
Step-by-step guides for all features
Video Tutorials
Watch how-to videos and webinars
Mobile Apps
Download our iOS and Android apps
API Documentation
Developer resources and API docs
Other Ways to Reach Us
Live Support
Monday-Friday, 9AM-6PM EST
+1 (267) 613-4353
For urgent issues only
Email Support
24/7 submission, response within 24h
support@qtvoice.com
Include ticket number if existing
Live Chat
Monday-Friday, 9AM-6PM EST
Available on this website
Quick questions and guidance
Still Need Help?
Our support team is standing by to help you succeed with QTvoice.
Emergency Support: +1 (267) 613-4353
Available 24/7 for existing customers