Number Porting to QTvoice
Transfer your existing business phone number to QTvoice and keep the number your customers know.
Keep Your Existing Number
Number porting allows you to transfer your current business phone number from your existing carrier to QTvoice. This ensures business continuity and your customers can continue reaching you at the same number.
Before You Start
Information You'll Need:
Current Carrier Information:
- Current carrier name (Verizon, AT&T, etc.)
- Account number with current carrier
- Account PIN or password
- Billing address on current account
Phone Number Details:
- Complete phone number to port
- Type of line (business, mobile, landline)
- Authorized user name on the account
- Current service address if landline
Important Requirements:
- You must be the authorized account holder
- Account must be active and in good standing
- No pending changes with current carrier
- Information must match exactly with current carrier records
The Porting Process
Complete Our Porting Form
Our support team will provide you with a porting form that collects all necessary information.
Form includes:
- Your current carrier details
- Account information and PIN
- Billing address verification
- Preferred port date/time
- Emergency contact information
We Submit the Port Request
QTvoice handles all the paperwork and communication with your current carrier.
- We validate your information with the current carrier
- Submit the official Letter of Authorization (LOA)
- Coordinate the port timing with both carriers
- Keep you updated on progress via email
Carrier Review Period
Your current carrier reviews and approves the port request.
Typical Timeline: 3-7 business days for most carriers. Some specialized or regional carriers may take longer.
Port Completion
Once approved, your number is transferred to QTvoice.
- Your number becomes active on QTvoice system
- Service with previous carrier automatically terminates
- You can immediately use your number with Sangoma Connect
- We send confirmation and setup instructions
What to Expect During Porting
Keep Your Current Service Active
Don't cancel your current phone service until the port is complete. Your number will continue working with your old carrier during the porting process.
We Handle the Communication
QTvoice manages all communication with your current carrier. You don't need to contact them directly about the port - this could actually delay the process.
Status Updates
We'll email you regular updates on the porting progress, including any delays or additional information needed from your current carrier.
Port Date Flexibility
While we can request a preferred port date, the actual timing depends on your current carrier's processing schedule. Most ports complete during business hours.
Common Porting Issues
Information Mismatch
The most common reason for port delays is information that doesn't match your current carrier's records.
Solution: Double-check all information against your most recent bill from your current carrier.
Account Not in Good Standing
Carriers won't port numbers from accounts with past due balances or service restrictions.
Solution: Ensure your account is current and resolve any billing issues before submitting the port request.
Unauthorized User
Only the authorized account holder can request a port for security reasons.
Solution: The account owner must complete the porting form or add you as an authorized user first.
Ready to Port Your Number?
Contact our support team to get started with your number port. We'll guide you through the entire process and handle all the technical details.
Gather Your Information
Have your current carrier account details and billing information ready.
Contact Our Support Team
We'll send you the porting form and guide you through each step.
We Handle the Rest
Sit back while we manage the entire porting process with your carrier.
Frequently Asked Questions
Can I port any type of phone number?
Most business landlines, mobile numbers, and toll-free numbers can be ported. Some restrictions apply to certain specialized services.
Will there be any service interruption?
Minimal interruption. The switch typically happens within minutes during business hours. Your number works normally until the port completes.
What if the port is rejected?
We work with you to resolve any issues and resubmit the request. Common problems include information mismatches or account status issues.
Can I port multiple numbers at once?
Yes, we can port multiple numbers from the same account simultaneously. Each number requires separate documentation but can be processed together.
Is there a fee for number porting?
QTvoice doesn't charge for incoming number ports. However, your current carrier may charge an early termination fee depending on your contract.